berberhouserugs

SHipping

Delivery Options & Guidelines

Delivery & Returns Policy Berber House 2022

Delivery

We deliver your item to your doorstep. You just need to give us the exact address and your item will be shipped to you no matter where you live in the world. We ship internationally from our head office in Casablanca to all around the globe.

To avoid any problems during the shipping, please make sure to give us the following information while making the purchase:

  • Postal address
  • Home address
  • Email address
  • Phone number

We will send you an email to let you know that we received your order when you make one, the email may take a few minutes to send but you will receive it eventually.

All orders are shipped within 2 to 3 business days if you live in Europe or the United States, and one week if you live in Asia.

A second email would be sent to you when we ship your order.

All orders are shipped by air through FedEx and DHL express. We also provide you with a tracking number so you can keep track of your item’s location while it’s being delivered.

Returns

Berber House Return Policy

Delivery & Returns Policy Berber House 2022

We accept returns in cases of unused items in their original condition after a maximum of two weeks after the delivery date for a full refund including the shipping costs. The return delivery costs will be paid by you unless the return is a result of a mistake made by our part, in that case we will be the ones who pay for it.

If you need to return an item you may contact us via email at xxxxxxxx@gmail.com, or by phone at 00212 xxxxxxx

Returns should be sent to the following address: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

In case of returns please fill all the informations (name, address, etc…) so we can make sure that you receive your refund without any problem.